Naperville Public Library - Help

Home

Quick Search:

All

Title

Author

Advanced search...

Getting Started:

	First Time User
	Digital Help--FAQ
	Check Out Assistance
	Supported Portable Audio Devices
	iPod users click here

Browse Fiction:

Browse Nonfiction:

Browse Music:

Browse Collections:

	Always Available eAudiobooks
	What’s New
	For Teens
	For Children
	Recently Returned
	Downloadable Music

Other Resources:

	Find Books, Videos, CDs & DVDs at NPL
	Online Database/eResources
	Questions, Ask Us!

Software Download:

Help - Contact Support

Unable to find the answers to your questions in our help pages? Please click here to contact library staff with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Library card number
Title(s) of problem download(s)
Applicable software version (this information can typically be found under Help > About.)
Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
If applicable, device type and operating system