- Instead of the OverDrive Video title I expected, I downloaded a file with the extension 'ODM'. Where is the OverDrive Video title?
- What should I do if an OverDrive Video title does not completely download?
- I had a problem while downloading a Part of an OverDrive Video title, and now OverDrive Media Console for Windows Mobile won't let me download that Part again. What should I do?
- I tried to download an OverDrive Video title to a Windows Mobile device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' What should I do?
- I cannot find the information I am looking for. What should I do?
Instead of the OverDrive Video title I expected, I downloaded a file with the extension 'ODM'. How do I download the OverDrive Video title?
Downloading an ODM file is part of the OverDrive Video download process.
If your mobile device has Windows Mobile 5 or 6, you can complete the OverDrive Video download by opening the ODM file using OverDrive Media Console for Windows Mobile. To review system requirements and download OverDrive Media Console for Windows Mobile, click here.
If your mobile device does not run Windows Mobile 5 or 6, you cannot download OverDrive Video titles directly to your device. In order to watch OverDrive Video titles on a supported portable device, you must first download OverDrive Video titles to your computer and then transfer them to the device using OverDrive Media Console™. For more information on OverDrive Video titles and OverDrive Media Console, please visit http://overdrive.naperville-lib.org on your computer.
What should I do if an OverDrive Video title does not completely download?
If you need to download an OverDrive Video title, or a Part of an OverDrive Video title, follow these steps…
- Open OverDrive Media Console for Windows Mobile.
- Select the title that you want to download.
- Select Menu > Download > Part(s).
A list of all of the Parts of the selected title is displayed. - Place a checkmark in the checkbox(es) to the left of the Part(s) you want to download.
Click 'OK'.
The selected Part(s) begin to download.
I had a problem while downloading a Part of an OverDrive Video title, and now OverDrive Media Console for Windows Mobile won't let me download that Part again. What should I do?
- Close OverDrive Media Console for Windows Mobile.
- Open File Explorer and go to My Documents > My Media > WMV Videos (mobile).
- Open the folder for the title you are attempting to download.
- Delete the WMV file that corresponds to the Part you are unable to download.
- Open OverDrive Media Console for Windows Mobile.
- Select the title that you want to download.
- Select Menu > Download > Part(s).
A list of all of the Parts of the selected title is displayed. - Place a checkmark in the checkbox to the left of the Part you want to download.
Click 'OK'.
The selected Part begins to download.
I tried to download an OverDrive Video title to a Windows Mobile device and got an error saying 'Unable to locate folder of Windows Mobile device because folder is not found.' What should I do?
This error occurs if you have specified that you want to save a title to a sub-folder on an encrypted SD card. Currently, OverDrive Media Console for Windows Mobile only supports the download of OverDrive Video titles to the root folder of encrypted SD cards. Saving to sub-folders is supported if the SD card is not encrypted.
I cannot find the information I am looking for. What should I do?
If you cannot find the information you are looking for with reference to our Help section, please email support. In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem
- Exact text of any error message
- URL(s) of any error page(s)
- Library card number
- Title(s) of problem download(s)
- Make and model of mobile device
- Operating system (Windows Mobile® 6, PalmOS® 5, etc.)
- Internet browser and version