- I keep trying to register my PID, but my PID is not accepted. How do I resolve this issue?
- I accidentally entered an incorrect PID. Can I still download and read an eBook?
- I get the message 'Wrong Personal ID' when I open an eBook. What should I do?
- After updating Mobipocket® Reader, I can no longer open Mobipocket eBooks. How can I solve this problem?
- When I attempt to open a Mobipocket eBook, I get a message that asks me to activate the book. It asks for a username and password which I don't have. What do I need to do?
- When launching Mobipocket Reader, I get the error message 'Mobipocket Common Rez or Mobipocket Commonimages could not be opened'. How can I fix this error?
- I have a Sony® Clie PalmOS® device. When I open an eBook, the right half of the screen disappears. What can I do to correct this?
- When using Mobipocket Reader on a mobile device, I received an error message reading 'Application mobibook.exe has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. Program: mobibook.exe/Exception:0x80000002/Address:000334b0'. How can this issue be resolved?
- I installed Mobipocket Reader on a HandEra™ 330 or TGRpro but I receive the error message 'Fatal Alert MemoryMgr.c, Line:4425 Nil Ptr'. What has caused this error, and how can I resolve it?
- I cannot find the information I am looking for. What should I do?
I keep trying to register my PID, but my PID is not accepted. How do I resolve this issue?
PIDs are case-sensitive, so be sure you type the PID exactly as it is displayed. Double-check that 'Caps Lock' is not on, and also verify that you have entered letters versus numbers as appropriate. Numbers within PIDs are either underlined or bolded to differentiate them from letters.
I accidentally entered an incorrect PID. Can I still download and read an eBook?
Although you will be able to download an eBook, you will not be able to read it. Mobipocket eBooks can only be read on the device(s) associated with the PID(s) you have registered at this site. Register the correct PID and download the eBook again. To register your PID, follow these instructions…
- Login to your account by clicking here and entering your account information.
- Select 'My Mobipocket PIDs'. The 'My Mobipocket PIDs' screen is displayed.
- Paste the PID into the 'Mobipocket PID' field.
- Click 'Add'.
- Click 'Done'.
The PID is registered.
If you need a PID deleted from your account in order to register a new one or to correct an error, please contact support. In your correspondence, please include your Library card number and the PID which should be removed from your account.
I get the message 'Wrong Personal ID' when I open an eBook. What should I do?
This error message indicates that the PID on the device you are using does not match the PID(s) registered in your account. Register your PID and download the eBook again. To register your PID, follow these instructions…
- Login to your account by clicking here and entering your account information.
- Select 'My Mobipocket PIDs'. The 'My Mobipocket PIDs' screen is displayed.
- Paste the PID into the 'Mobipocket PID' field.
- Click 'Add'.
- Click 'Done'.
The PID is registered.
After updating Mobipocket® Reader, I can no longer open Mobipocket eBooks. How can I solve this problem?
It is possible that your PID changed when you updated Mobipocket Reader. Ensure that the device PID matches the PID registered at this website, and download the eBook again. To register your PID, follow these instructions…
- Login to your account by clicking here and entering your account information.
- Select 'My Mobipocket PIDs'. The 'My Mobipocket PIDs' screen is displayed.
- Paste the PID into the 'Mobipocket PID' field.
- Click 'Add'.
- Click 'Done'.
The PID is registered.
When I attempt to open a Mobipocket eBook, I get a message that asks me to activate the book. It asks for a username and password which I don't have. What do I need to do?
This error message indicates that the PID on your computer does not match the PID(s) registered in your account. Register your PID and download the eBook again. To register your PID, follow these instructions…
- Login to your account by clicking here and entering your account information.
- Select 'My Mobipocket PIDs'. The 'My Mobipocket PIDs' screen is displayed.
- Paste the PID into the 'Mobipocket PID' field.
- Click 'Add'.
- Click 'Done'.
The PID is registered.
When launching Mobipocket Reader, I get the error message 'Mobipocket Common Rez or Mobipocket Commonimages could not be opened'. How can I fix this error?
This error suggests that some Mobipocket Reader files are missing from your PDA. To resolve this, run the Mobipocket Reader setup program on your computer again. Re-running this program should ensure that the files are installed properly. If you have previously deleted the setup program, click here to download it again.
I have a Sony® Clie PalmOS® device. When I open an eBook, the right half of the screen disappears. What can I do to correct this?
To avoid this problem, make sure to choose the 'High Resolution' option when installing Mobipocket Reader with the Windows® setup program on your computer. Please make sure that you checked this option when you installed the program. If not, rerun the installation to correct the problem.
When using Mobipocket Reader on a mobile device, I received an error message reading 'Application mobibook.exe has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. Program: mobibook.exe/Exception:0x80000002/Address:000334b0'. How can this issue be resolved?
Installing the Windows CE version of Mobipocket Reader on a Pocket PC device, or vice versa, can cause this problem. To determine which version you have installed, open Mobipocket Reader and go to Help > About. If the version you have installed is not the version intended for the device, simply download and install the correct version of Mobipocket Reader. To review system requirements and download Mobipocket Reader, click here.
I installed Mobipocket Reader on a HandEra™ 330 or TGRpro but I receive the error message 'Fatal Alert MemoryMgr.c, Line:4425 Nil Ptr'. What has caused this error, and how can I resolve it?
This error results from an incompatibility with the AutoCF system extension from Handera that allows an application to run from the compact flash card, and can occur even if Mobipocket Reader is not on the flash card. To solve the problem, uninstall the AutoCF extension in the control panel of the PDA. Open Mobipocket Reader to verify that it is working properly, then reinstall AutoCF.
I cannot find the information I am looking for. What should I do?
If you cannot find the information you are looking for with reference to our Help section, please email support. In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem
- Exact text of any error message
- URL(s) of any error page(s)
- Library card number
- Title(s) of problem download(s)
- Make and model of mobile device
- Operating system (Windows Mobile® 6, PalmOS® 5, etc.)
- Internet browser and version